Privacy Policy
What We Collect
We collect information you provide directly and data from your interactions with our services:
Account Information: Name, email, company details, payment information
Usage Data: How you interact with our platform, preferences, performance metrics
Technical Data: IP address, browser type, device information, cookies
Communication Records: Support tickets, emails, call recordings
How We Use Your Data
Core Operations
Deliver our services and fulfill agreements
Process payments and manage accounts
Provide customer support
Improve platform performance
Business Intelligence
Analyze usage patterns and optimize features
Generate insights for strategic decisions
Conduct market research
Communications
Send service updates and notifications
Share relevant business opportunities
Marketing communications (with your consent)
Data Sharing
We share your information only when necessary:
Service Providers: Third-party tools that help us operate (payment processors, analytics, cloud storage)
Business Partners: When collaborating on specific projects or opportunities you've engaged with
Legal Requirements: To comply with laws, court orders, or protect our rights
Business Transfers: In case of merger, acquisition, or sale of assets
We never sell your personal data to third parties.
Your Rights
Access & Control
View what data we have about you
Update or correct your information
Delete your account and associated data
Export your data in standard formats
Communication Preferences
Opt out of marketing emails anytime
Adjust notification settings
Request specific communication channels
Geographic Rights
EU/UK residents have additional rights under GDPR
California residents have rights under CCPA
Contact us to exercise any privacy rights
Data Security
We implement industry-standard security measures including encryption, access controls, and regular security audits. However, no system is 100% secure—we'll notify you of any significant breaches.
Data Retention
We keep your information only as long as needed for business purposes or legal requirements. Account data is typically retained for 7 years after closure for financial and legal compliance.
International Transfers
Our primary operations are in the United States. If you're outside the US, your data may be transferred and processed here under appropriate safeguards.
Cookies & Tracking
We use essential cookies for platform functionality and optional analytics cookies to improve performance. You can control cookie preferences in your browser settings.
Third-Party Services
Our platform integrates with external services (payment providers, analytics tools, etc.). Their privacy practices are governed by their own policies.
Children's Privacy
Our services are designed for business use and not intended for individuals under 16. We don't knowingly collect data from minors.
Updates
We may update this policy as our business evolves. Significant changes will be communicated via email or platform notifications.
Contact Us
Questions about this policy or your data?
Email: privacy@fifthshelf.com
For data requests or privacy concerns, our team typically responds within 48 hours.